Location,TX 75035,USA
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Our Services

ON SITE

Hotel, emergency care clinic, hospital, restaurant, senior living community, you name it. We have a pool of over 1 million mystery shoppers and auditors to send to any kind of business you can think of. We follow a scripted customer/patient visit, then report back on the experience.

ONLINE
Your website is your storefront. It’s often your first impression. We’ll help you find out if it’s doing its job. Our specially-trained in-house team of Internet Experience Experts will click, scroll, explore, and order from your website, carefully evaluating every step along the way.
ON CALLS

Do you think strategically about your phones or call centers? Phone calls are still a big part of your customer’s experience with your brand. We help to ensure that your contact centers, locations, and automated phone services are meeting your customer’s needs.

MYSTERY SHOPPING

Our professional shoppers provide detailed documentation of their experiences based on your required performance standards – an unbiased, objective means of gathering information from the customer’s perspective. Mystery shopping is collecting factual information on what happened or didn’t happen, was said or not said, was present or missing – during their visit.

INSPECTIONS & COMPLIANCE AUDITS

Our auditors can give you an objective, in-depth look at the day-to-day workings of your operation, including compliance to healthcare, insurance, and food safety regulations. Our auditors are specifically trained for your project. The custom on-line dashboard presents results in an organized, hierarchical structure, with vibrant reporting and performance trending at your fingertips.

RECORDED PHONE CALLS

With our audio evaluations, you can monitor calls between your associates and your customers.  Powerful stuff and valuable for training, promoting best practices, and enhancing performance-based incentive programs. Capturing these interactions gives you unparalleled insight into how customers are experiencing your brand. 

CUSTOMER EXPERIENCE

RESULTS

MAKE CHANGES

IMPROVE

OUR PROCESS
What Gets Measured, Gets Improved!

How do you take it from words and numbers on a page to meaningful business performance and transformation? We’ll help figure out next-steps to guide you along the way. Collecting and reporting information is only a part of the process that leads to continuous improvement in the world of delivering exceptional customer experiences.
Understanding all of that information and formulating strategies for action takes it to another level that can initiate real change and improvement.
We assist many clients by analyzing their results and consulting with them to help maximize the customer experience, best practice development, training, reward and incentive programs, and other initiatives to improve your brand.

1

Identify what you want to observe

First, we will get together and identify where you think there are problems or which aspects are important to the growth of your business.

2

Create a plan

We get to know you and your business. We partner with you to create a custom mystery shopping program. This is where we set the expectations.

3

Schedule evaluations

Our schedulers reach out to our pool of shoppers to make sure they can perform the specific scenarios by a set deadline. 

4

Review Results

We compile and analyze all of the data from the completed evaluations to understand what it means globally for you. We then develop and present you with an honest, in-depth look at your business through the eyes of your customers, along with recommendations on what to do to recognize exceptional performance, or make improvements where needed.

5

Create a strategy

We guide you on how to take what you’ve learned from the real experiences we’ve reported on and integrate it into your overall customer experience and operational strategies. Your new knowledge of potential problem areas will help you make informed decisions to improve customer satisfaction and loyalty.

6

Re-evaluate

We don’t stop there. We know that taking your business from good to great means creating a culture of constant improvement. We will work with you to create a schedule of ongoing evaluations, and other customer experience research services, that will help fine-tune your brand experience and take your business to the next level.

A few things we’re great at

As a trusted mystery shopper and independent quality auditing and inspection firm, we provide healthcare, hospitality, food service, and many other organizations with evidence-based, objective, real-time data that helps measure service and operations performance, compliance to standards, sales acumen, return on investment, and risk.

Contact us for a quote

HEALTHCARE

We work with healthcare organizations to develop and implement quality auditing, mystery shopper, and inspection procedures. These compliance processes help to ensure a cleaner, safer facility while improving services for patients, visitors, and staff. Our auditing models check for over 1,000 industry-specific quality assurance standards that can be tailored to fit any size facility.

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HOTEL & HOSPITALITY

Are your employees following established procedures to provide the best products and services possible to increase profits, please your customers, and keep them coming back? If you’re not sure, or maybe you’re just lacking the right kinds of tools to get the feedback you need, then you should consider implementing a mystery shopper program.

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FOOD SERVICE & SAFETY

Your facility’s food service quality is an important competitive ingredient, and there’s no room for doubt when consumer safety is on the line.

Verify International’s quality assurance assessments for food and nutrition services are divided into six categories with over 450 specific points of inspection.

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