News & Articles

The latest news and reviews from our staff to yours.

Identify and Prevent Food and Beverage Theft

As a restaurant or bar owner/operator, what steps are you taking to minimize your potential losses from theft? Employee theft has a strong negative impact on the food and beverage industry. Knowing when and where theft takes place in your restaurant or bar is half the battle. This article takes a look at a few ways […]

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Ohio CEOs Go Undercover!

Healthcare pricing transparency laws: what are patients and their families being told by providers when they ask how much a medical procedure costs, and how are the laws being enforced? We’ve got a long way to go based on the latest price gap studies, but maybe this is a start…  

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Patient Safety – Everyone Supports a Questioning Attitude!

This article by Kelly Hancock, Chief Nursing Officer at the Cleveland Clinic, really caught my eye today. If every hospital in the U.S. followed these standards, hospital acquired infections and the cost of healthcare would go down dramatically. The core of the article focuses on three primary behavioral expectations for healthcare: i.    “We do the […]

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Make Quality Pay – Reward the Error Finders!

by Monte Fulton Four Possible Responses to Errors An error can be defined as a roadblock to quality, and there are four actions that can take place around every error:     1) Management corrects an error it happens to find;    2) Customers/patients find it, or experience it, and are dissatisfied or even hurt;    3) No […]

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Quality Plus Ethics = Excellence! August 2014

by Monte Fulton Quality Myth: When you have achieved quality, you have ascended to the top of your chosen profession.Truth: Quality is a function of conformance to standards. Standards may be good or bad–the difference is a function of ethics.This is a sensitive subject: ethics and the pursuit of excellence. Judging by the recent VA […]

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Introducing Verify HealthCare! June 2014

by Monte Fulton Verify International’s healthcare audits and consulting division has teamed with Live Simulation Solutions to offer healthcare organizations the best of both worlds: Verify HealthCare! If you’re not measuring caregiver and support staff performance on a consistent basis, the patient experience suffers. In today’s competitive environment, it’s more important than ever to know […]

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THE New Year’s Resolution for 2014: Measure to Improve! 1-22-14

by Monte Fulton Are you using the right tools to measure your products and services? When your organization measures performance, positive things happen: You are able to set goals and evaluate progress. You always know exactly where you stand. You can identify key aspects that need to be refined. You are able to see the […]

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Effective Hospitality Training: Conclusion 12-7-13

Get Serious About Training!Proper training not only enhances skill, knowledge, and attitude, but it also makes employees feel that management cares. Training, and an in-depth evaluation of the results of training and return on investment, is, therefore, crucial to successful training. There are individuals and companies who are well qualified to conduct training sessions. Many […]

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Effective Hospitality Training, Part 3: The Training Plan 10-31-13

The foundation for all effective training is in the development of a proper and thorough master training plan. The training plan should answer the following 10 questions: 1) “What is the designation or title of this training?”For example, if we want to improve the selling skills of our group sales managers, we might designate the […]

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Effective Hospitality Training, Part 2: We’re All Trainers 10-1-13

The team responsible for training at your hotel company must insure that all levels of training are being performed when needed, properly and effectively. However, there is another misconception in hospitality training I’d like to mention. Some hotel companies view the department head as a trainer, but often the training seldom goes beyond that level. […]

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